Please note that these questions are the ones that we get asked the most. If you have a question other than listed below, please feel free to contact us via our online contact form.
Will I get a window seat?
The window seats are not guaranteed because client will be placed in the helicopter according to weight and balance safety requirement of the Civil Aviation Regulations. In the event that a client would like a guaranteed window seat or a private flight they will be charged for 6pax and we will gladly accommodate you.
Is there a cancellation fee?
Any confirmed bookings cancelled with less that 24 hour notice prior to flight time or any no-shows will be subjected to a 100% cancellation fee.
What happens if there is bad weather?
Flights may be cancelled due to bad weather conditions (i.e. rain or very low cloud cover). Should the client not be able to re-schedule his/her flight a full refund will be given.
Can children fly?
Yes they can and children under the age of 4 years pay half price.
When is the best time to fly?
We suggest that you book your helicopter flight prior to your arrival in Zambia. This assures you of a tour time that fits into your vacation plans. It’s also wise to book your tour for the early part of your stay. That way if your pilot determines that weather conditions on a particular day are not optimal for a flight, you will have some options for re-scheduling. As far as the best time of day for a helicopter flight, you should primarily consider your personal schedule. Most of the time we are blessed with beautiful weather in Zambia and the time of day, whether it be morning or afternoon, will make no difference.
How much experience do your pilots have?
All pilots of United Air Charters are highly experienced and fully certified. Our pilots and engineers are a group of dedicated aviators whose vast experience largely contributes to and maintaining of our impeccable safety record.
What are your operating hours?
We are operational 7 days a week from 07:30 AM each day and close at 17:15 PM.
Is there a weight restriction for passengers?
If a passenger weighs more than 130kgs, you might need to book two seats. Please check when making your reservation.
Are bookings essential?
All flights are on a booking basis. Bookings are essential – please try to make your booking before your arrival in Zambia.
Can I fly if I am pregnant?
Yes you can but we recommend that you seek the advice of your doctor before flying.